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· Assist all guests in a sincere and courteous manner, wherever possible going the extra mile to ensure guest satisfaction.
· Deals with guests promptly upon arrival and departure, as per Company Standards for check in and out procedures.
· Demonstrates a working knowledge of all services and facilities of the hotel, as well as local area, ensuring our guests are assisted effectively.
· Professionally and competently operates the telephone system in line with both operating and Company Standards.
· To ensure a professional appearance and manner to all visitors, resulting in positive PR both internally and externally.
English
Ukrainian