Taches;
– Enregistrer l’arrivée du client, régler les formalités administratives exigées par l¿hôtel
– Informer le client sur les services proposés par l’hôtel et lui remettre les clés de sa chambre
– Le renseigner si besoin sur les activités culturelles, gastronomiques, etc., proposées par la ville ou la région
– Parfois se charger pour lui de certaines réservations (taxi, restaurant, théâtre…)
– Au moment du départ, préparer les factures et encaisser le paiement du client
– Planifier les réservations en amont qui arrivent par mail, fax ou téléphone
– Gérer en temps réel la disponibilité des chambres sur un logiciel de réservation, et jouer sur les tarifs en fonction de l’affluence
– Optimiser le taux d’occupation de l’hôtel en établissant des statistiques sur son logiciel
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