Guest Experience Agent Full Time

As one of the very first people that our guests see or speak with, our Guest Experience Agents are the very face of our hotel. Courteous, helpful and friendly would all be words that would describe the type of experience that we wish to create for our valued guests.

You’ll need to feel comfortable engaging with people, either in person or on the phone, and be keen to support them with any queries or requests that they may have.

On guest’s arrival, you’ll help them on checking into their room, offer advice on the hotel facilities and assist them with any additional needs that they may have. You might also assist them with dinner reservations or providing local knowledge. When it’s time for them to leave, you’ll help them settle their bills and leave feeling thrilled with the excellent stay that they have had.

Why join us?

In return for your hard work and dedication, you’ll be joining a great team of dedicated hospitality professionals. Alongside the personal touches that come with working for a family run business, we also offer a range of benefits to ensure you feel valued, appreciated and recognised:

• Discount in Hotel Restaurants
• Discounted Hotel stays
• Induction Stay
• Access to our Benefits App
• Loyalty Awards
• Ambassador Celebrations
• Spa Discount
• And many more!